Looking for your bling, or status on your service*? Here’s how to locate it.
We’re sure you’re excited to receive your jewelry, and we want to help you find your shine! Refer to your Charles & Colvard order number, which can be found by logging into your Charles & Colvard account, or via email confirmations and printed packing slips. Your order number will consist of numbers only, e.g. 100075860, and your service number will begin with letters, e.g. RET-102362. In the event you are unable to locate your order number, please contact Charles & Colvard at 1-877-202-5467 and a customer service representative will be happy to assist you.
* Service status can be a repair, resize, replace or exchange.
Login to register a warranty or look up your service order status (repair, resize or return).